We help energy businesses earn trust, make every customer interaction count, and build the software to grow with confidence.
THE OPPORTUNITY
People choose who to trust through every interaction: the reviews they read, the clarity of your website, the care in a conversation, and the systems behind it all. NBS brings those pieces together so your business can deliver on its promise at every step.
One connected view of your reputation, customer experience and operations.
HOW WE HELP
For energy suppliers, brokers and service teams ready to improve customer confidence, streamline operations or build the systems behind their next stage.
Make customer feedback part of the way your business works. We help you build a consistent review journey, respond with care and turn honest feedback into useful improvements.
Remove friction from the first click to the final conversation. We improve the web experience, enquiry flow and sales handover so customers know what happens next.
Give your team tools that fit the way energy businesses operate. From quoting and lead management to customer portals and reporting, we shape and deliver practical software.
TRUSTPILOT, BUILT ON TRUST
A stronger Trustpilot presence starts with genuine customer experiences and a fair way to invite feedback. We help you create a review process that builds confidence over time—and gives your team useful insight to improve the service behind the score.
Improve your review journey We focus on authentic feedback, not promised ratings.Ask every customer, or use a neutral and consistent rule. Make the invitation simple, timely and unbiased.
Thank customers for sharing their experience. When something went wrong, acknowledge it and explain how you’ll help.
Look for repeated themes in feedback, fix the causes and show customers that their input leads to action.
SUPPLIER CONNECTIONS
Supplier relationships can help an energy business serve customers well and grow with purpose. We help you prepare for the right conversations, present a clear proposition and build the operational trust that supports a lasting relationship.
Clarify the suppliers and partner types that align with your customers, proposition and operating model.
Shape a clear partner proposition, supported by strong service processes, useful information and a confident customer journey.
Create a dependable rhythm for communication, issue resolution and performance reviews that supports lasting relationships.
THE UK SUPPLIER LANDSCAPE
Selected active suppliers · market context onlySupplier names are shown for industry context and do not imply a partnership or endorsement. Swipe through the names on mobile.
A PRACTICAL PARTNERSHIP
We bring the outside perspective and delivery experience to help your team move from good intentions to improvements customers can feel.
Start with a conversationWe map your customer journey, team workflows and growth goals.
You get a clear, practical roadmap tied to the outcomes that matter.
We work alongside your team to improve the experience and deliver the tools.
We measure what changes, learn from customers and keep refining.
AI, CRM & PIPELINE DESIGN
A well-designed CRM helps your team see every lead’s source, owner, stage and next action. We map the journey from first enquiry to sale, make follow-ups easier to manage and highlight where opportunities are progressing—or getting stuck—so your team can focus its effort with better context.
We shape CRM workflows around your sales process, connect useful data and reduce repetitive admin. Where AI can help, we apply it to tasks such as summarising enquiry notes or flagging missing information, while your people stay in control of customer decisions.
Make more of your pipeline
DATA ANALYSIS & DECISION SUPPORT
When lead and sales data is scattered or recorded inconsistently, it is hard to tell which channels bring the right enquiries, where leads stall or what needs attention next. We help bring the data together and make it easier to understand.
Example layout only · metrics depend on your data and setup
CUSTOMER CARE THAT CONNECTS
Good service depends on more than a friendly call. We help energy businesses connect their customer care, CRM and follow-up processes, so teams have the context to answer clearly and customers know what happens next.
Trust grows when what you promise, what customers experience and how your business works all line up.
THE NBS POINT OF VIEWYOUR NEXT STEP
Tell us where you want your business to go. We’ll help you see the opportunity and work out a sensible way to get there.
Start a conversation